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Customer Service

Mark and Esther in field of flax

Mark and Esther in a field of flax

Thank you for visiting our Golden Valley Flax web site store. We are pleased to provide you with the highest quality flax grown in North America and to also provide you with health related answers concerning flax.

Contacting Us

You can reach us by e-mail, telephone or regular mail. We are available to answer your phone calls during normal business hours. Please have your order confirmation number ready to assist us in serving you.

E-Mail Address: flax@flaxhealth.com
Phone: (701) 331 1272

Mailing Address:
Golden Valley Flax
P.O. Box 7
Park River, North Dakota
58270

Paying with Credit Card

We accept credit card payment for online orders.

Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file.

Your credit card will not be charged until we provide the goods or services you ordered.

We accept the following payment types:

  • Debit Cards
  • Visa®
  • MasterCard®
  • American Express
  • Discover®

The merchant name that will appear on your credit card statement is:
Golden Valley Flax

Processing an Order

Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If your order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order.

All orders are shipped from:
Golden Valley Flax
Hylden Farms of North Dakota
P.O. Box 7
Park River, ND 58270
United States

How to Change Your Order

We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address or by calling us. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.

Customer Service Email Address: flax@flaxhealth.com
Phone Number: 1-888-694-8352 (1-888-MYGVFLAX)

Promotional Mailings

We will notify you of any upcoming promotions and specials that may interest you. If you do not wish to receive these notifications, please make sure to check the box that reads: “Check this box if you do not wish to receive special promotional mailings”. If for some reason you forget to do this you can have us remove you from our mailing list by emailing us at our customer service email address. For more information about our privacy policies Click here.

Customer Service Email: flax@flaxhealth.com

Returns and Exchanges

If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. Our desire at Golden Valley Flax is for you to enjoy the health benefits of flax.

Phone Number: 1-888-694-8352 (1-888-MYGVFLAX)

All comments should be sent to the following:
Golden Valley Flax
Hylden Farms of North Dakota
P.O. Box 7
Park River, ND 58270
United States

Contact: Mark Hylden
E-mail address: flax@flaxhealth.com
Phone: (701) 331-1272

Shipping and Handling

Please see our Shipping page for complete shipping and handling information.

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